Real Talk from Blackbird: Orders, Delays & What We’re Doing About It!
Parts or Order Updates:
We do realize many of you are awaiting various parts or engines you have ordered from us and we really are sorry for the wait. We are ramping up production on a number of fronts, more machines, more people, expanding our footprint and facilities as fast as we can but regardless, if you don’t have what you ordered, we don’t like it.
If you provide an email when you place your order, our systems will send a confirmation of your order (but it does not provide a system generated expected ship date) and when we ship, you should then receive another email that includes shipping details. In between, our systems do not provide an update to acknowledge you are still waiting or an estimated ship date. We have found that those estimates from large manufacturers and distributors are often inaccurate and planning around them, not too productive.
That said, we do realize folks sometimes need an update and would like our best guess at when their products will be shipped.
The best way to get that update quickly, is call or text 309-360-9415. Yes, the business number at this time is Geoff Turk's personal and only cell phone. When you call it, you will talk with Geoff Turk (or get his voicemail), a generally hard working team member at Blackbird Performance . If he's not passed out or running an engine on the dyno or otherwise tied up, he will answer and try hard to return all such inquiries in less than 24 hours. His voicemail works, and generally has plenty of room for you to leave a message also. You can instead, and many folks do, use an email to geoffturk@blackbird-performance.com, then less reliably use such paths as Messenger in this business account, Messenger in his personal account, make comments in a related or unrelated Facebook post, or use the comments / note on the website. In all these cases, we do our best to track and respond in a timely manner but honestly, with the many paths, it’s sometimes easy to have something drop between the cracks. If this happens to you, please call 309-360-9415.
Because we are at our core, racers, it’s very typical for us to work and respond from 7AM to 8PM, 7 days a week, so please feel free to call or text anywhere in there with urgent, need a response questions. It sometimes takes a few hours or even a day, but generally we do better than that.
In the last 12 months our average time to fill orders, on 1,042 orders has been 36 hours from order to shipment. While that’s not what we want to ideally achieve, it is a 63% improvement from the prior 12 months.
But here is the whole truth, if you shove your head in an oven and your feet in an ice box, on average, you are at a comfortable temperature. If it’s your part you’ve been waiting on to ship much longer than 36 hours, that average is meaningless. You don’t have what you need. So, we will keep working hard to improve. But if it’s your head or feet, please call us!
